A garage door that won't move, hangs crooked, or is making noise usually points to one of a handful of parts: springs, cables, rollers, tracks, or the opener's sensors. Check the list below against what you're seeing, then use the safe checks before deciding whether to call.
Match the Symptom to the Likely Cause
- Door won't budge, or you heard a bang: most likely a broken spring. Do not force the opener.
- Door hangs crooked or drops on one side: likely a worn or snapped cable.
- Grinding or squealing during movement: often worn rollers or a bent track.
- Door reverses or won't close fully: usually misaligned or blocked safety sensors.
- No response at all: check power to the opener and remote batteries first.
Safe Checks You Can Do
- Confirm the opener is plugged in and the outlet or breaker has power.
- Replace the remote batteries.
- Clean the two sensor lenses near the floor with a soft cloth and make sure nothing blocks the path between them.
- Look at the tracks and rollers from the floor for obvious dirt, debris, or misalignment.
- Look at the springs above the door (if closed) for a visible gap. Don't touch them.
When to Call
Call for service if you see a broken spring, a frayed or slack cable, the door off its track, or the door hanging crooked. These involve tensioned parts that can cause serious injury if handled without the right tools. Sensor and remote issues are usually safe to troubleshoot yourself first.
FAQ
Is it safe to fix a broken garage door myself?
Cleaning sensors, checking power, and replacing remote batteries are safe. Springs, cables, rollers, and tracks involve tension or weight that make them a job for a technician.
How often should a garage door be serviced?
Once a year is a reasonable baseline for most households; twice a year if the door sees heavy daily use or rough weather.
Can I still use the door if it's making noise but still opens?
Stop if the noise is new or severe, the door jerks or hangs crooked, or you heard a bang. Mild squeaking on an otherwise smooth door may need routine lubrication; persistent noise needs inspection, ideally during a tune-up.
If your door won't move, hangs crooked, or came off its track, call (916) 838-8182. We diagnose and repair garage doors across the Sacramento area, most often the same day, with a $45 diagnostic trip fee and the price agreed before we start. Garage door repair.
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