How quickly can a technician get to me?

Arrival time depends on the current schedule, traffic, where you are and how urgent the problem is, so we give you a real window on the phone instead of a guess. Call (916) 838-8182 with your address and a short description of the door problem, and we confirm the next available appointment and an estimated arrival window.

What affects how soon we arrive

• Your location. Our shop is in Citrus Heights, with a second location in Rancho Cordova, so places like Antelope, Fair Oaks, Gold River, Orangevale and Rancho Cordova are short drives.
• Routing for farther areas. Calls in places like Davis, Woodland and Winters are grouped into a regular Yolo County run so the drive does not slow down everyone else.
• Urgency. A door stuck open, off its track or with a broken spring goes ahead of routine maintenance.
• The day's workload. Calling earlier in the day usually leaves more options open.

What helps us set the right priority

Tell us whether the door is open, closed or crooked, and mention anything you heard or saw, such as a loud bang, a loose cable or an opener that hums without moving the door. A door that leaves the house unsecured is handled differently from a closed door with a dead remote. For a full checklist, see what to have ready before a service call.

While you wait

Leave a damaged door where it is and keep people and cars clear of the opening. Do not pull the emergency release on a door with a broken spring or cable, because it can drop. If you are not sure we cover your address, check the cities we serve.

Read more

• Garage door repair
• Service area
• Emergency garage door repair

Related questions

• Do you offer same-day garage door repair?
• What counts as an emergency garage door repair?
• Do you repair garage doors at night or on weekends?
• How do I secure my garage if the door won't close?

Have a different question? Call (916) 838-8182 or browse all garage door questions.